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Support

How can we help?

Answers to common questions. Anything else: hello@tacivox.com

Getting started

What do I need?

An iPhone with iOS 17 or later, and enough free space for a speech engine (from about 90 MB to 1.7 GB, see below).

Summaries also need iOS 26 and Apple Intelligence turned on, on an iPhone that supports it. Everything else works without it.

What happens the first time I open it?
  • You choose a passphrase. It locks everything TaciVox keeps.
  • You get a recovery code. Write it down on paper and keep it somewhere safe. It's shown once.
  • TaciVox downloads its speech engine from our storage in Paris. Wi-Fi is best. After that, it works offline.
Which speech engine should I pick?
EngineDownloadGood for
Tinyabout 90 MBFastest; fine for quick notes
Baseabout 190 MBA sensible everyday choice on older iPhones
Smallabout 650 MBNoticeably better with accents and noise
Large v3 Turboabout 1.7 GBBest quality, across 100+ languages

You can add or remove engines at any time in the Settings tab. Live text while recording needs Tiny or Base.

Recording and transcribing

Does it work without internet?

Yes. Once a speech engine is downloaded, recording, transcribing and summaries all work in airplane mode.

Can I transcribe an audio file I already have?

Yes. Pick the file with the iPhone's file picker, from Files or iCloud Drive. TaciVox reads it on the phone and doesn't upload it anywhere.

What if a recording is interrupted?

Whatever was captured is kept, still locked, even if the app closes. If a recording is paused (for example by a phone call), TaciVox shows a notification so you know.

Can it tell who is speaking?

Yes. Turn on Identify speakers and the transcript is split by speaker. You can rename speakers afterwards. This also runs on the phone.

Passphrase and recovery code

I forgot my passphrase

Use your recovery code to get back in, then set a new passphrase.

I've lost my passphrase and my recovery code

We're sorry, but nobody can open your data, including us. We never have a copy of your passphrase or key; that's what keeps it private.

To start again, use Erase everything in the app. It deletes the locked data; your speech engines are kept.

Can I change how quickly it locks?

Yes, with Auto-lock in Settings. TaciVox also locks and hides its screen when you leave the app, and hides itself while the screen is being recorded or shared.

Sharing

How do I share a transcript?

Tap share. By default TaciVox makes a locked web page file with a password. The other person opens it in any web browser and types the password; on an iPhone or iPad it opens in TaciVox. Nothing needs to be installed on a computer.

Send the password a different way from the file, for example the file by email and the password by text message.

Can I share it unlocked, or as subtitles?

Yes, after a warning: plain text, Markdown, or SRT and WebVTT subtitles. Unlocked files can be read by anyone who gets them, so share them with care. Recordings themselves are never shared.

Can I keep a record of what I've shared?

Yes. Turn on the Sharing log. It notes what you shared, when, in what format and with which app, plus a note you can add about who it was for. It's off by default and stays locked on your phone.

Your data

Is anything uploaded?

No. Your recordings and transcripts never leave your phone unless you share them. The full details are on our privacy page.

Will my transcripts move to a new iPhone?

Not by themselves. TaciVox keeps its data out of iCloud and iTunes backups on purpose, so a backup doesn't carry it to a new phone.

Before you switch, share the transcripts you want to keep as locked files, and open them in TaciVox on the new iPhone.

How do I delete everything?

Use Erase everything in the app, or delete the app. We don't hold any of your data, so there's nothing for us to delete.

Contact us

Email hello@tacivox.com. Tell us your iPhone model, iOS version and what happened.

Please don't send us recordings or transcripts. We don't need them to help, and they're safest on your phone.